for SMTech Systems

1. Overview

  • At SMTech Systems, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

2. Return Eligibility

  • Products may be returned within 30 days of purchase if they are in their original, unused condition, and include all original packaging and accessories.
  • Customized products or items marked as non-returnable are not eligible for returns.

3. Return Process

  • To initiate a return, please contact our customer support at info@smtechsystems.com with your order details and reason for return.
  • Upon approval, we will provide instructions for returning the product.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [X] days to your original payment method.

5. Shipping Costs

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately at info@smtechsystems.com. We will arrange for a replacement or refund as appropriate.

7. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@smtechsystems.com.

8. Contact Us

  • For more information about returns or any other inquiries, please reach out to our customer service team at info@smtechsystems.com.